Why online doc submission matters

Nice Medium/Code for America post here about why online document submission capability, as found in OCTOPUS and GetCalFresh's "later-documents" function, is so important in preventing needless denials and boosting utilization. The piece also gives a neat insight into how Code for America does user-centered design.
https://medium.com/code-for-america/overcoming-barriers-how-getcalfresh-helps-applicants-submit-verifications-f2082823f64f